GENERAL TERMS AND CONDITIONS FOR THE USE OF THE ELECTROMOBILITY SERVICE AND PRIVACY POLICY (effective: from 14.10. 2024 until revoked)
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SLOVNAFT, a.s. Registered office: Vlčie hrdlo 1, 824 12 Bratislava Registered by: Commercial Register of City Court of Bratislava III, Section: Sa, File no. 426/B Company ID No.: 31 322 832 Tax number: 2020372640 VAT number: SK2020372640 Customer Service: Phone Number: +421 (2) 33221229 Website: www.molplugee.sk |
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Table of Contents |
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1. Introductory provisions |
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1.1 In order to promote and develop electromobility, SLOVNAFT, a.s. operates an electric charging network and provides electromobility service, in the framework of which electric vehicles can be charged with electricity through electric chargers (hereinafter referred to as “Service”). The conditions applicable for the Users for using the electromobility service provided by SLOVNAFT, a.s. are included in these General Terms and Conditions (hereinafter referred to as “GTC”). |
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1.2By purchasing the Service or by starting the Charging process, the User shall be considered as having read, understood and accepted by conduct the terms and conditions of this GTC without expressly accepting it. |
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1.3 The Service Provider reserves the right to amend or replace this GTC at its own discretion under the terms and conditions of this GTC. |
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2. Definitions |
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Applicationmeans the Application that is compatible with iOS 12.4 and Android 5.0 operating systems or above versions. |
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Payment Cardmeans a credit or debit card issued by an authorized financial institution, marked with the User’s own name provided through the Application or the Website to pay for the Charge to be purchased through the Charging Device. |
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Supporting document means an electronic or paper-based accounting document (receipt / invoice) confirming the purchase of the Charge. |
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Individual Agreement means the individual agreement concluded between the User and the Service Provider by the payment of consideration for the Service or the individual agreement for using the e-charging Service, concluded between the User and the Service Provider by starting the charging session on the charger. |
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Electric vehicle or EV means a motor vehicle equipped with a powertrain containing at least one non-peripheral electric machine as energy converter with an electric rechargeable energy storage system, which can be recharged externally. |
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Electric vehicle accessory means in particular the connection cable used for charging and other device allowing for the use of e-charging. |
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Payment means the payment to be paid by the User for the Charge purchased under the Individual Agreement. |
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Ad hoc User means a person who uses the Service from the Service Provider through the Application on a case-by-case basis and without registration. |
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User means the Ad hoc User and the Registered User jointly, or any of these users individually. |
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User accountmeans a password protected unique interface created for the Registered User by the Service Provider after a successful Registration, in which the Registered User can use the Service, access and modify his personal data. |
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Framework Agreement meansan agreement concluded between the Service Provider and the Registered User for an indefinite period, under the framework of which the Registered User may conclude Individual Agreements on more favourable terms than the Ad hoc User and may make use of the Supplementary Services provided exclusively by the Service Provider to Registered Users. |
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Supplementary Services mean the additional services defined in this GTC that is provided to the Registered Users by the Service Provider under the Framework Agreement. |
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Mobile devicemeansa technical deviceof iOS and Android operating systemscompatible with the Application that is capable of mobile data traffic and mobile communications. |
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Registration means the Registration of the User through the Application or the Website in accordance with Point 6 of this GTC, as a result of which a Framework Agreement will be concluded between the User and the Service Provider for the use of the Service and the Supplementary Services. |
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Registered Usermeans a person who has entered into a Framework Agreement with the Service Provider as a result of the Registration through the Application or the Website for the use of the Services and Supplementary Services. |
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Roaming Service – a Charging Service provided by the Service Provider and used by the Registered User on a Charging Device operated by third parties. |
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Roaming within MOL network – Roaming Services used on the Charging Devices operated by a member of MOL Group. |
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Roaming outside MOL network – Roaming Services used on Charging Devices operated by a third party outside MOL Group. |
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Roaming Service Provider – means a member company of MOL Group that provides electromobility services in the area of the Roaming Service used. |
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Contracted Partner means the third party contracted by the Service Provider that offers the space for the provision of the Service where the Charging Device is placed. |
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Service(s)mean(s) the Charging and the Supplementary Services jointly, or any of these services independently. |
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Service Provider means SLOVNAFT, a.s. |
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Chargingor E-charging Service means the electromobility service that represents the charging of the electricity storage of the Electric Vehicle, which is used by the User on a case-by-case or permanent basis through the Charging Device provided by the Service Provider. |
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Charging pointmeans the area indicated by markings on which it is possible to be connected to the Charging Device by stopping with the Electric Vehicle for the purpose of using the Charging Service. |
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Charging stationmeans thefuel service station operated by SLOVNAFT, a.s., on the territory of which the E-charging Service is available. |
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Charging Devicemeans an electrical equipment reserved for the E-charging Service located in public or private places with at least one normal or high performing Charging point. |
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Charging Device operator means the person who has the operating licence and operates the public Charging Device as intended, carries out its technical operation and maintenance, provides the Service Provider with the technical conditions for the provision of electromobility service. |
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Websitemeans the www.molplugee.skwebsite. |
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3. Scope of the GTC |
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3.1 The personal scope of the GTC includes the Service Provider and the User concluding an agreement with the Service Provider for E-charging Service and also includes the owner/keeper of the vehicle that unlawfully occupies a Charging point without using the Service. |
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3.2 The GTC shall be effective from the date specified under the title above until it is withdrawn. |
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3.3 SLOVNAFT, a.s. reserves the right to change the method and circumstances of providing the Service in compliance with the provisions applicable to the amendment of the GTC and to cease to provide or limit the provision of the E-charging Service. |
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3.4 Should any provision of the GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions of the GTC. In this case, the Parties shall replace such invalid or unenforceable provision with a provision that is closest to their original objectives. |
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3.5 In case the GTC is amended, the Service Provider shall publish the fact of the amendment and the complete new wording of the GTC effective as of that date on the Website and make it available in the Application at least 5 (five) calendar days prior to the effective date of the amendment. Notwithstanding the foregoing, the Provider is entitled to unilaterally modify the amount of the Consideration, as well as the amounts of the items listed in the Pricing and the related link at any time. The current consideration for the Services is always available through the MOL Plugee Mobile Application, as well as through the links below: Slovakia - LINK Hungary - LINK Croatia - LINK Slovenia - LINK Romania - LINK Czech Republic - LINK |
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4. General rules for the use of the Service |
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4.1 A The E-charging Service can be used by the User through the Application or on the Website as Ad hoc User or a Registered User, and the User may also purchase Charging that includes a predetermined amount of energy in the shop of the Charging Station. The Supplementary Services are only available for Registered Users. |
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4.2 The Service Provider may temporarily interrupt the provision of the Service for the period of carrying out the necessary maintenance works. The Service may also be interrupted, inter alia, in order to ensure the proper functioning of the electricity system. |
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4.3 The Service Provider has the right to restrict the provision of the Services on each Charger temporarily or permanently, in whole or in part. The User is notified on this information through the Application. |
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4.4 The Service Provider may refuse to provide the Services to the User if required by law or by an official/court decision or if any of the Services is being used by the User in conflict with the GTC or otherwise unlawfully or improperly (especially if the Charger is damaged). In the event of denial of the Service, the Parties shall account between each other for the Payment of the Service provided up to the time of the refusal. The Service Provider is entitled to demand compensation for any damage caused by the User incurred in connection with the denial of the Service and to exercise its rights arising out of the breach of the contract in the event of interruption of the Service. |
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4.5 Only Electric vehicles are allowed to stop at the Charging point. After the expiry of the purchased Charging period or the interruption of the Charger by the Service Provider, the User is entitled to a grace period of 5 minutes to leave the Charging point with his Electric vehicle and to give the seat to the next User. After the grace period, the User shall leave the Charging point with his Electric vehicle to ensure the smooth operation. If the User does not leave the Charging point within the period described in this GTC, the User shall pay a fee for the duration of the unauthorized use of the Charging point. |
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4.6. If the Charging point is located in an area owned or used by a third party, the User shall also comply with the terms and conditions of land use set out by these third parties and made available to Users when using the Service. |
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5. E-charging Service for Ad hoc Users |
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The Ad hoc Users are entitled to use the E-charging Service without specific registration through the Website or the Application or at the Charging Station as described below. 5.1. E-charging Service through the Website The Ad hoc User opens the “Find Charger” menu item on the Website or reads the QR code on the Charging Device. If the Ad hoc User opens the Website, it is necessary to select the Charging Device and then the appropriate connector in the “Find Charger” menu item. When the QR code is scanned, it is immediately redirected to the subpage of the respective Charging Device, so that the User can select the appropriate green connector there. After selecting the connector, the User can start the Charging Process by dragging the menu item (slider) to start the charging process. Before the start of the charging process, the Ad hoc User shall provide the information necessary for the Payment of Service and billing on the Website. After entering the data, the Ad hoc User can connect the cable and the power transfer begins. The charging process can be stopped at any time by the Ad hoc User or the power transfer is interrupted at full time, but until the charging process stops (which may be done at different times as electric vehicles) the charge will be charged per minute. If the charging process is interrupted due to a timeout before the power transfer begins, the Ad hoc User shall restart the entire charging process to use the Charging. 5.2. E-charging Service through the Application The Ad hoc User downloads and installs the Application from the Mobile Device Operating System (IOS, Android) app store (AppStore, Google Play) on his Mobile Device. After downloading and installing the Application, the Ad hoc User will be able to use the E-charging Service as follows.
The Ad hoc User opens the “Find
Charger” menu item in the
Application or reads the QR code on the Charging Column. If
the Ad hoc User opens the
Application, it is necessary to select the
charging device and then the appropriate connector in the
“Find Charger” menu item. When the
QR code is scanned, it is
immediately redirected to the sub-page of the respective
Charging Device, so that the User
can select the appropriate green
connector there. After selecting the connector, the User can
start the Charging Process by
dragging the menu item (slider) to start
the charging process. If the charging process is interrupted due to a timeout before the power transfer begins, the Ad hoc User shall restart the entire charging process to use the Charging. 5.3. The terms of payment in case of purchase of the Charger in accordance with the Point 5.1 and 5.2. After starting the charging process, the Ad hoc User shall provide the details of the Payment Card used to pay for the Payment. After providing the data of the Payment Card, 16,- EUR will be blocked on the Payment Card provided by the Ad hoc User. At the end of the charging process, in case of a Charging not exceeding 16,- EUR the Service Provider deducts the Payment of the E-charging from the blocked amount and the remaining amount will be released. The crediting of the released amount to the bank account of the Ad hoc User depends on the practice of the financial institution selected be the Ad hoc User. In case of Charging exceeding 16,- EUR, the Service Provider collect the full amount of E-charging from the Payment Card of Ad hoc User. The blocked amount will be released as a separate transaction. The crediting of the released amount to the bank account of the Ad hoc User depends on the practice of the financial institution selected be the Ad hoc User. In case of interruption of the charging process due to timeout, no fee will be charged and the amount already blocked on the Payment Card will be released. 5.4 Purchase of the Charging in the building of the Charging station The Ad hoc User may purchase the Charging at the shop of the Charging Station as follows. In the shop of the Charging station, only Charging containing a predetermined amount of energy can be purchased, at the consumer prices in force at any given time. Actual amount of charging quantities available for purchase and its prices are available at shop of the Charging station . The payment for the Charging purchased in this way may be paid at the Charging Station by cash, Payment Card and by fuel cards issued by MOL Group. After purchasing the Charging, the staff of the Charging Station will start the charging process. If the Ad hoc User uses the full amount of the purchased Charging, the charging process will stop automatically. 5.5. The Payment of the Charging for Ad hoc Users The Payment for the Charge provided to the Ad hoc Users pursuant to Point 5.1 and 5.2 consists of the following fees:
The price per minute will be charged from the 31st minute of the given Charging, for each minute started until the charging process stops. The method of stopping the charging process may differ between manufacturers of electric vehicles, therefore it is the obligation of the Ad hoc User to ensure in advance that when and how the charging process for the Electric vehicle stops and the Service Provider will not take responsibility for it. In the case of the E-charging Service purchased in the building of the Charging Station, the Ad hoc User shall not pay for further price per minute in addition to the previously purchased charging quantity. The current amount of the charged unit and the price per minute shall be determined in Application/Website. |
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6. E-charging Service used by Registered Users |
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The Users who wish to purchase the Charging on more favourable conditions than the Ad hoc Users or to use the Supplementary Services provided by the Service Provider shall register on the Website or in the Application and create a User Account prior to the use of the Charging. By registering, a Framework Agreement is established between the Service Provider and the Registered User for the provision and use of the Services. During the registration process, the Service Provider continuously provides the User with the opportunity to correct the data provided by the User, both on the Website and through the Application. In addition to the email address, the Service Provider will also provide the possibility to correct the data provided by the User after registration. |
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6.1. Registration through the Website The User shall provide his real email address and complete the data on the registration form (name, mobile phone number, billing details) on the Website after clicking on “File a registration” and accept the Service Provider’s General Terms and Conditions and Privacy Notice. In addition, a password defined by the User that belongs to the Service shall be provided which is at least 8 (eight) characters long. Once the data has been successfully provided, the User shall provide the Payment Card details to be used for payment as follows:
The Service Provider confirms the User’s registration declaration without delay and sends the User an SMS code and an email to the User Account requesting the activation. If the email and/or SMS providing that the activation is not received within 24 hours to the email address or telephone number provided by the User, the User shall notify the Service Provider. The User can activate his Account by clicking on the activation link in the email received from the Service Provider or by typing the code received in the SMS on the Website or in the Application. By activating the User Account, the registration will be complete. 6.2. Registration through the Application The User downloads and installs the Application necessary for the Registration from the application store (AppStore, Google Play) suitable for the operation system (IOS, Android) of the User’s Mobile device. In order to first log on to the Application, the User is requested to enter a real email address by clicking on “File a registration" and to provide a password for the Service, which is at least 8 (eight) characters long. In addition, the User shall fill in the registration form and provide his last name, first name, email address, telephone number, language, password, billing address and mailing address (if different from the billing address). In order to proceed, the User is required to accept the GTC and to declare that he/she has read the Privacy Notice by using the checkbox/slider. As a next step, the User is required to provide the billing details and Payment Card details to make future payments. The Payment Card provided by the User shall meet the following conditions.
The Service Provider confirms the User’s registration declaration without delay and sends the User an SMS code and an email to the User Account requesting the activation. If the email and/or SMS activation is not received within 24 hours to the email address or telephone number provided by the User, the User shall notify the Service Provider. The User can activate his Account by clicking on the activation link sent in email by the Service Provider or by typing the code received in SMS on the Website or in writing it into the Application. By activating the User Account, the registration will be complete. |
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6.3. E-charging Service through the Website After entering the User Account of the Registered User will open the “Find the Charger” menu item on the Website or scan the QR code on the Charging Column. If the Registered User opens the Website, it is necessary to select the Charger and the appropriate connector in the "Find Charger" menu item. When the QR code is scanned, it is immediately redirected to the sub-page of the specific Charging Device, so that the Registered User can select the appropriate green connector there. After selecting the connector, the User can start the charging process by dragging the menu item (slider) relating to the starting of the Charging process. Before the start of the charging process, the Registered User can connect the cable and the power transfer begins. The charging process can be stopped at any time by the Registered User or the power transfer is interrupted when the vehicle is fully charged, however, until the charging process stops (which may be done at different hours per Electric vehicles) price per minute shall be charged. If the charging process is interrupted due to a timeout before the power transfer begins, the Registered User must restart the entire charging process to use the Charging. 6.4. E-charging Service through the Application After Registration, the Registered User is entitled to use the E-charging Service as follows. The Registered User opens the “Find Charger” menu item in the App or reads the QR code on the Charging Column. If the Registered User opens the App, it is necessary to select the Charging Device and then the appropriate connector in the “Find Charger” menu item. When the QR code is scanned, it is immediately redirected to the subpage of the respective Charging Device, so that the User can select the appropriate green connector there. After selecting the connector, you can start the Charging Process by dragging the menu item (slider) to start the charging process. Before the start of the charging process, the Registered User can connect the cable and the power transfer begins. The charging process can be stopped at any time by the Registered User or the power transfer is interrupted when the vehicle is fully charged, however, until the charging process stops (which may be done at different hours per Electric Vehicles) price per minute shall be charged.. If the charging process is interrupted due to a timeout before the power transfer begins, the Ad hoc User shall restart the entire charging process to use the Charging. 6.5. Payment for the E-charging Service At the end of the charging process shall be the Payment of the Charging collected from the Payment Card of the Registered User upon the completion of the charging process. The Payment provided for the Registered Users is made up of the following rates:
The price per minute from the 31st minute of the Charging will be charged for every additional minute until the charging process stops. The method of stopping the charging process may differ between manufacturers of electric vehicles, therefore it is the obligation of the Registered User to ensure in advance that when and how the charging process for the Electric vehicle stops and the Service Provider will not take responsibility for it. The current amount of the charged unit and the price per minute shall be determined in Application/Website |
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7. Supplementary Services |
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The Service Provider provides the following Additional Services for the Registered Users. Profile: The User can modify the data and consents previously provided during the registration and set a profile picture. Package: The User can check his packages and subscriptions, and if provided by the Service Provider, he can modify them. Vehicles: The User may add his vehicle or vehicles (manufacturer, model and vintage) with which he can use the Service. Charging history: The User can check his previous charges, set any period or choose between predefined periods. The User can get information about the time, location, used service, charged power, charging time, charging ID, charging cost, member/user doing the charge, charging ID, charging connector and the package/subscription used during the charging. Transactions & Invoices: The User may check the Payment Card charges based on the charges or may look at the Supporting documents electronically. Saved card: The User can manage/edit the Payment Card information that he has provided, add new ones or delete them. Members: The User can add multiple subusers (family members, colleagues) who can use the E-charging Service based on the payment information provided in the main user’s account. |
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8. Invoicing Terms & Conditions |
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8.1. Invoicing for Ad hoc Users An invoice for the Charging will be issued. In order to issue an Invoice for payment of the charge after the start of the E-charging Service, the Ad hoc User is obliged to provide his billing details and email address to which the Service Provider sends the invoice. The email address is intended solely for the purpose of sending the Voucher and is not stored or used by the Service Provider for any other purpose. |
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8.2. Invoicing for Registered Users The Supporting document (invoice or simplified invoice) is issued for the Charging, which can be found by the Registered User by entering the “Transactions & Invoices” item of the User account. The Supporting document will not normally be sent to the Registered User’s email address, which the Registered User can initiate himself within the “Transactions & Accounts” section of his user account. |
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8.3 Legal consequences related to late payment and other fees that may be charged by the Service Provider If the User has a delay of more than 3 days from the date of charging, the Service Provider will notify the User by e-mail of the outstanding debt. If a Registered User has a delay of more than 10 days from the date of Charging, the Service Provider is entitled to suspend the User account, in which the User can log in, but cannot start a new Charge. The suspension of the User's account shall be ceased by the Service Provider if all fees have been paid in full by the User. If the User has a delay of more than 10 days from the date of charging, the legal representative of the Service Provider shall request the fulfilment of the arrears in an official letter, at the same time the Service Provider charges the fee specified in Annex 1 (Case management fee 1). If the User does not settle his / her debt on the 18th day after the date of charging, the Service Provider shall request the User to pay the arrears for the last time before handing over for debt management, at the same time the Service Provider charges the fee specified in Annex 1 (Case management fee 2). If the User's debt is not settled promptly, the data on the fee of Charge and the charged Management Fees shall be handed over for receivables management, in the framework of which the Service Provider's contracted receivables manager shall attempt to collect the User's debt. The Service Provider may terminate the User contract with immediate effect after the 20th day from the date of the unpaid charge. |
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9. Roaming |
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In the event of Roaming Services, the conditions laid down in these GTC shall be applied with additions listed below. If there is any difference between this chapter and the rest of the GTC, the provisions of this chapter shall prevail. The provisions of this Chapter shall apply to Registered Users only. Charging services for Ad hoc Users are always governed by the general terms and conditions of the MOL Group member that is registered in the country where the respective charger is located. The list of the respective countries and MOL Group members are the following. 9.1. General provisions 9.1.1. The Service Provider provides Roaming Services to Registered Users in the following countries. Czech Republic Croatia Hungary Romania Slovenia 9.1.2. In Slovak Republic, the Roaming Service is provided by the Service Provider to the Registered User. In addition, the Service Provider provides the Roaming Service with the participation of the following MOL Group members as Roaming Service Providers in the case of Roaming within MOL network and Roaming outside MOL network. MOL ČESKÁ REPUBLIKA, S.R.O. – Czech Republic MOL Romania Petroleum Products SRL – Romania MOL Slovenija d.o.o. – Slovenia Tifon d.o.o. – Croatia 9.1.3. In the event of using the Roaming Service, the Roaming Service Provider, in country where its electromobility service is rendered, shall join to the contractual relationship established between the parties along with MOL as a contracting party. The Service Provider declares and warrants that it has a commitment from all Roaming Service Providers referred to above in which the Roaming Service Provider undertakes to accede to the contractual relationship in this case and to perform the Roaming Service requested by the Registered User. By using the Roaming Service, the Registered User acknowledges and consents that the Roaming Service Provider joins the contractual relationship established between the parties as a contracting party along with MOL. 9.1.4. The Registered User pays the consideration for the Roaming Service used to the Roaming Service Provider country where its electromobility service is rendered according to the currently valid Price list of E-charging Service of the Roaming Service Provider 9.1.5. The consideration for the Roaming Service used will be issued by the MOL Group member within whose service area the Roaming Service was used. The consideration for the Roaming Service will be issued and collected in the official currency of the country where its electromobility service is rendered. The Roaming service can be used in the following ways. 9.2. Roaming within MOL network The Service Provider ensures that the Registered User uses the Charging Service on the Charging Devices operated by the Roaming Service Providers. 9.3. Roaming outside MOL network 9.3.1. Within the Framework Agreement, the Registered User has the opportunity to use the Charging Service through the Charging Devices operated by third parties who are not members of MOL Group, which third parties have entered into a contract with Service Provider/MOL in this regard. It is currently available in countries where the Service Provider or a Roaming Service Provider provides Charging Services. 9.3.2. Chargers available outside MOL network are marked in different colours by the Service Provider in the Application and on the Website. 9.3.3. The Service Provider hereby also informs the Registered User that in the case of Roaming outside MOL network, the fees to be paid by the Registered User may differ from the fees applied within MOL network. The Service Provider also indicates the fee and availability of the use of the given Charging Device in the Application and on the Website, based on the information provided by the Charging Device operators, however, it shall not take responsibility for the information concerned whether it is based on facts. The Registered User may report any failure of the Charging Device to the customer service of the third party operating the Charging Device, and the Service Provider and the Roaming Service Provider shall not be liable for resolving the consequences of the failure. |
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10. Termination of the Service, deletion of the User Account |
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10.1. Deletion of the User Account by the Registered User The Registered User is entitled to initiate the deletion of his/her User Account at any time by sending an email to the Service Provider’s customer service address. In the case of the Registered User, the User Account will be deleted within 30 days of the deletion being initiated by the Registered User, provided that the Registered User is not entitled to use the E-charging Service as a Registered User after the initiation of the deletion. The User has the right to restore the User Account and register or cancel its deletion intent before deleting the User Account. If the deadline is missed, the User shall register again and only after the re-registration be able use the E-charging Service as Registered User. 10.2. Restriction or delete the User Account by the Service Provider The Service Provider has the right to delete the User Account of the Registered User even with immediate effect or to suspend the use of it by the User if
In the event of a restriction or deletion with immediate effect done because of the above reasons, the Service Provider is not obliged to notify the Registered User in advance of its existence. The User agrees that the Service Provider will not be liable in any way for any damages caused by the deletions or restrictions contained in this Point. In the event of an immediate deletion, the Service Provider shall have the right to claim damages from the User associated with it. In addition to the foregoing, the Service Provider reserves the right to
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11. Data privacy |
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11.1 The detailed provisions concerning the processing of the User’s data and the Privacy Notice are available at www.molplugee.sk/legal. |
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11.2 The Service Provider shall process the data made available by the User in compliance with the effective Slovak and European Union laws and regulations, in particular the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter: GDPR) and Act No. 18/2018 Coll. On personal data protection as amended. |
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12. Notices |
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12.1Notice by registered mail with acknowledgement of
receipt |
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12.2 Notice sent electronically The Registered User and the Service Provider shall notify one another about the information in connection with provisions of the services electronically, using the email address of the Service Provider’s Customer Service and the email address provided by the User. In the absence of confirmation, notices sent electronically by email to and from the email addresses above shall be deemed to have been delivered one working day after the time of sending them. Notices and confirmations sent electronically by email under the agreement will reach the User and the Service Provider without official or due signature and identification to substitute such signatures which the Parties shall take note of and be considered as adopted unless they can prove otherwise. The Parties declare that they consider the emailing system to be used safe and suitable at the time of concluding the agreement and agree to notify the other Party without delay upon becoming aware of any threat to the security of the system. The Parties shall be liable for the damage arising out of any delay in providing such information. The Parties agree that the mail sent electronically (email) shall be deemed to be the official form of keeping contact in all cases, when the GTC, Individual Agreement or legislation does not require other form of delivery. |
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13. Liability |
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13.1 Service Provider’s liability |
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13.1.1 The Service Provider will not be held liable for any consequences arising from the User’s breach of the provisions of this GTC, including but not limited to the events that may be associated with the improper use of the Service by the User, the User’s conduct or violation of the rules etc. accepted by the User. |
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13.1.2 The Service Provider shall be relieved from liability if he proves that the breach of his obligation(s) was caused by a circumstance outside his control that could not be foreseen at the time of concluding the agreement and he could not be expected to avoid that circumstance or prevent the damage. |
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13.1.3 The Service Provider may not be held liable for technical disturbances, including but not limited to any failure of supply of electricity, internet or computer network services. |
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13.1.4 The Service Provider will not assume liability for any damage arising from the use, improper operation or the deletion of any part or contents of the Application, except if caused by himself. |
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13.1.5. The Service Provider is not responsible for the application of the terms and conditions of land use defined by the third party and made available to the User when using the Charging Device owned or used by a third party. |
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13.2 User’s liability |
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13.2.1 The User shall bear or refund all damage arising out of any violation of the requirements set out in the GTC or the usage of the Service. |
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13.2.2 The User shall be relieved from liability if he proves that the breach of his obligation(s) was caused by a circumstance outside his control that could not be foreseen at the time of concluding the agreement and he could not be expected to avoid that circumstance or prevent the damage. |
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13.2.3 The User assumes liability for and warrants that he uses the E-charging service only with an Electric vehicle and its accessories that are suitable for the proper use and comply with the effective laws, regulations and standards applicable to Electric vehicles and their accessories. The User shall be liable for all damage resulting from the E-charging service used by Electric vehicle or its accessory that does not comply with the requirements set out above. |
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13.2.4 The User shall be aware of the fact that the chargers are high-voltage equipment designed specifically for charging electric vehicles and therefore may only be used in compliance with the instructions for the operation and use. The Service Provider shall make every effort to prevent all forms of intentionally improper use but may not be held liable for the damage the User may sustain as a result of the improper use. |
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13.2.5 The Registered User shall store the data necessary for the access to his User Account and thus for the usage of the Service therethrough in a protected manner that is not available to third parties. The Service Provider shall not be liable for any damages resulting from the availability of this data to third parties for reasons attributable to the Registered User. |
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14. Complaints handling, customer service |
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14.1 The User may contact the Customer Service with his complaint orally or in writing, using the Customer Service’s mailing or email address or telephone number, or contact the appointed employees of the Service Provider available at the location of the Service. In addition to the above, the User may make a complaint directly to the attendant at the charging station for services provided for remuneration. |
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14.2 If the User submits his complaint to the Customer Service orally, the Customer Service shall record the complaint in minutes and hand over a copy of the minutes to the User in person or, in the case of a complaint submitted by phone, deliver it to the User at the time of sending the answer to the complaint. If the User raises a complaint with an attendant at the charging station, the attendant will take minutes of the complaint and hand over a copy to the User in person. In case the User is complaining orally with a colleague from the contracted third-party supplier, a template could be filled out and one copy of it may be given to the user personally. |
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14.3 The minutes taken of the complaint shall contain the following: a) Name and address of the User, b) Place, time and manner of submitting the complaint, c) A detailed description of the User’s complaint, list of documents and other evidence presented by the User, d) A statement from the business on its position concerning the User’s complaint if it is possible to investigate the complaint immediately, e) Signature of the person recording the minutes and of the User, except for oral complaints communicated by phone or other electronic communications services, f) Place and time of recording the minutes, g) Unique identification number of the complaint for oral complaints communicated by phone or other electronic communications services, h) Statement on the awareness and acceptance of the Privacy Notice, i) ID and type of the charger used, j) Type of the charging connector used, k) Model and year of manufacture of the vehicle. |
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14.4 The Service Provider shall operate a Customer Service during which the phone call conducted with the Customer Service is recorded which aims that the Service Provider can credibly demonstrate the events in the case of a consumer dispute. In the event that the User uses obscene and profane language with the employees of the Customer Service or the Service Provider or insults them, the Service Provider is entitled to terminate the call. |
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14.5 The Service Provider shall send its substantive response regarding the complaint to the User by email or in writing by registered mail without undue delay, no later than thirty (30) days from the date of filing the complaint. The Service Provider shall provide reasons for the decision rejecting the complaint. |
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14.6 The Service Provider shall safeguard the complaint or the minutes recorded thereof and a copy of the substantive response for 3 (three) years and present it if requested by the authorities supervising it. |
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14.7 Alternative Dispute Resolution In accordance with Section 12 et seq. of Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts, the User may submit an application for alternative dispute resolution. The authority for alternative dispute resolution is “Slovenská obchodná inšpekcia” (in English: “Slovak Trade Inspection”). The address for delivery of the application for alternative dispute resolution is as follows: Slovenská obchodná inšpekcia ústredný inšpektorát (Central Inspectorate) Odbor pre medzinárodné vzťahy a alternatívne riešenie spotrebiteľských sporov (Department for International Relations and Alternative Consumer Dispute Resolution) Bajkalská 21/A, p. p. 29 827 99 Bratislava 27 Address for filings/submissions in electronic form: ars@soi.sk , adr@soi.sk |
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15. Miscellaneous provisions |
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15.1. The Parties shall inform each other in the event of any facts, data, circumstances or information relevant to the use of the Service. |
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15.2 By concluding the Agreement, the User certifies that he has accessed the MOL Group’s Code of Ethics for Business Partners online at www.slovnaft.sk or it was available in paper format at the charging station, he has become familiar with the requirements therein and agreed to be bound by them, and thus he shall not invoke a lack of awareness of those requirements during the performance of the Agreement. |
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15.3 Force Majeure It shall not constitute a breach of contract if any of the contracting Parties is not able to perform its obligations set out in this Agreement for any reason not imputable to any of the Parties (force majeure). A force majeure event includes any unforeseen event that cannot be prevented with human power (e.g. war, earthquake, flood, fire and terrorist action, epidemic, state of emergency ordered by the Government or a similar measure thereof etc.), which does not depend on the will of the Parties and directly impede the particular Party, other than the case of the financial settlement, in fulfilling his contractual obligations. |
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15.4 The Parties agree that all issues regulated in this GTC, including the issue of the validity of the agreement and the contractual stipulations, representations, covenants and obligations, shall be decided by applying the rules of Hungarian law. Any third party not expressly granted any rights in this GTC may not demand services stipulated in this GTC. |
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15.5 The Parties shall attempt to settle all disputes related to this Agreement amicably. The disputes that cannot be settled amicably shall be settled before the competent court having jurisdiction on the matter according to the Code for Civil Procedure currently in force. |
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15.6 The Agreement (Individual Agreement and the GTC with its annexes) shall form an inseparable part of this GTC. |
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15.7 Should there be any discrepancies between the different language versions of the GTC, the Slovak version shall prevail. |
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The European Union is not responsible for any use that may be made of the information contained therein.
